Frequently Asked Questions

Getting started is easy! First, create an account by clicking the 'Sign Up' button in the top navigation. Fill in your details including name, email, and password, then verify your email address. Next, complete the KYC (Know Your Customer) verification process which typically takes just a few minutes. Once verified, you can fund your wallet using bank transfer, credit card, or cryptocurrency. Finally, browse our investment plans or explore stocks and crypto to start investing. Our platform guides you through each step.

Creating an account is simple! Click the 'Sign Up' button in the top navigation, fill in your details including name, email, and password, and verify your email address to get started. You'll receive a verification email - click the link to activate your account.

Yes, for security and compliance reasons, all users must complete KYC (Know Your Customer) verification before making their first deposit. This process typically takes a few minutes and helps protect your account. You'll need to provide a government-issued ID and proof of address. The verification is usually approved within 24 hours.

Minimum investment amounts vary by plan. Most investment plans start as low as $100, while stocks and crypto investments may have different minimums. Check our Pricing page for specific details on each plan's minimum investment requirement.

Account creation takes less than 2 minutes. Email verification is instant once you click the link. KYC verification typically takes 5-10 minutes to complete and is usually approved within 24 hours. Once approved, you can immediately start investing!

Navigate to your Dashboard, click 'Deposit', choose your preferred payment method (bank transfer, credit card, or cryptocurrency), enter the amount, and follow the instructions to complete your deposit. All payment methods are secure and encrypted. You'll receive a confirmation email once your deposit is processed.

Bank transfers typically take 1-3 business days to appear in your account. Credit card deposits are usually instant and appear immediately. Cryptocurrency deposits are processed within a few minutes after network confirmation (usually 1-3 confirmations depending on the blockchain). You can track your deposit status in your Dashboard.

Go to your Dashboard, click 'Withdraw', select your withdrawal method (bank transfer, cryptocurrency, or other available methods), enter the amount (minimum withdrawals apply), and submit your request. Processing time is 1-5 business days depending on the method. You'll receive email notifications at each step of the process.

Withdrawal fees vary by payment method. Bank transfers typically have minimal fees (usually $5-10), while cryptocurrency withdrawals may include network fees that vary by blockchain. Some premium account tiers offer reduced or waived withdrawal fees. Check our Terms of Service for detailed fee information, or view fees before confirming any withdrawal.

Minimum withdrawal amounts vary by method: Bank transfers typically have a $50 minimum, while cryptocurrency withdrawals may have lower minimums. These limits help ensure cost-effective processing. Check your Dashboard for specific minimums for your chosen withdrawal method.

Withdrawal requests can usually be cancelled within the first hour if processing hasn't begun. After that, cancellations may not be possible. Contact our support team immediately if you need to cancel a withdrawal request.

We offer multiple investment plans with varying returns and durations to suit different investment goals. Our plans range from short-term (7-30 days) to long-term (90-365 days) options, with returns typically ranging from 10% to 50% depending on the plan and duration. Browse our Pricing page to see all available plans with detailed information about returns, minimum investments, duration, and terms.

Yes, all our investment plans offer guaranteed returns as advertised in the plan details. Your principal is secure, and returns are calculated based on the plan you choose. Returns are paid out at the end of the investment period as specified in your plan agreement.

Some plans allow early withdrawal with penalties (typically 10-20% of returns), while others have lock-in periods where early withdrawal is not permitted. Please review the specific terms of your chosen plan before investing, or contact our support team for assistance with early withdrawal requests.

Returns are calculated based on your investment amount and the percentage rate of your chosen plan. For example, if you invest $1,000 in a 30% return plan over 90 days, you'll receive $1,300 total ($1,000 principal + $300 profit) at the end of the 90-day period. Returns are automatically credited to your account upon plan completion.

Yes! You can invest in multiple plans at the same time to diversify your portfolio. Each investment is tracked separately in your Dashboard, and you'll receive returns for each plan according to its specific timeline.

When your investment plan reaches maturity, your principal and returns are automatically credited to your account balance. You'll receive an email notification, and the funds will be available for withdrawal or reinvestment immediately. No action is required on your part.

Yes! Our platform offers access to major stock markets. You can purchase, hold, and sell stocks through our intuitive trading interface.

We offer access to major exchanges including NASDAQ, NYSE, and other major markets. Browse the Stocks section to see available stocks and their current prices.

Copy trading allows you to automatically copy the trades of successful investors and expert traders. You can browse trader profiles, view their performance, and choose whose trades to copy.

Yes, standard trading fees apply to stock purchases and sales. Fee details are displayed before you confirm any trade. Check our Terms of Service for complete fee information.

Absolutely! We employ bank-level encryption (256-bit SSL) to protect all data transmissions. Your account is protected by two-factor authentication (2FA), device verification, and advanced security monitoring. All funds are held in segregated accounts separate from our operational funds, ensuring your investments are protected. We comply with financial regulations including KYC and AML procedures. Additionally, we have FDIC insurance on cash deposits and regular security audits to maintain the highest security standards.

We employ bank-level encryption, two-factor authentication (2FA), and advanced security protocols. Your funds are held in segregated accounts and protected by industry-leading security measures. We use 256-bit SSL encryption for all data transmissions, and our servers are protected by enterprise-grade firewalls and intrusion detection systems.

Absolutely! 2FA adds an extra layer of security to your account by requiring a second verification step beyond your password. We highly recommend enabling 2FA for all users. You can enable it in your Account Settings using an authenticator app (like Google Authenticator) or SMS verification.

If you notice any suspicious activity on your account, immediately change your password, enable 2FA if not already active, and contact our support team at security@trwcapital.com. We take security incidents seriously and will investigate promptly. Our security team is available 24/7 to assist with any concerns.

Yes, we take data privacy seriously. All personal information is encrypted and stored securely using industry-standard encryption methods. We comply with GDPR, CCPA, and other data protection regulations. We never sell your personal information to third parties. See our Privacy Policy for more details on how we protect and use your data.

Your investments are protected by multiple layers of security: segregated accounts (your funds are separate from company funds), cold storage for cryptocurrencies, regular security audits, insurance coverage, and compliance with financial regulations. We also monitor for suspicious activity 24/7 and have fraud detection systems in place.

Share your unique referral link with friends. When they sign up and make their first deposit, you earn a commission on their investments. The more people you refer, the more you earn!

Referral commissions vary by program tier and your referrer's investment level. Check your Dashboard's Referrals section to see current commission rates and your total earnings.

Referral commissions are typically credited to your account after your referral's investment is confirmed. You can track pending and completed referrals in your Dashboard.

You can contact our support team via email, phone, or live chat (available 24/7). Visit our Contact page for contact details and office hours. You can also submit a support ticket through your Dashboard for non-urgent inquiries.

Our support team is available 24/7 via live chat and email. Phone support is available Monday through Friday, 9 AM to 5 PM EST. For urgent account or security issues, our emergency support line is available 24/7.

We aim to respond to all inquiries within 24 hours. For urgent matters, use our live chat feature for immediate assistance (typically responds within minutes). Email inquiries are usually answered within 4-6 hours during business hours.

Yes! Our support team can assist you in English, Spanish, French, and several other languages. Live chat and email support are available in multiple languages. Please specify your preferred language when contacting us.

You can update your account information by going to Account Settings in your Dashboard. You can change your email, phone number, password, and other personal details. Some changes may require verification for security purposes.

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link. The link expires after 1 hour for security. If you don't receive the email, check your spam folder or contact support.

Yes, you can change your email address in Account Settings. You'll need to verify the new email address before it becomes active. This helps protect your account security.

To close your account, first ensure all investments are completed and withdraw any remaining funds. Then contact our support team with your account closure request. Account closure is permanent and cannot be undone, so please ensure this is what you want before proceeding.

We believe in transparent pricing with no hidden charges. Investment plan fees are clearly displayed on our Pricing page - most plans have no upfront fees, with returns calculated after your investment period. Stock trading fees are standard market rates and displayed before you confirm any trade. Withdrawal fees vary by method: bank transfers typically have minimal fees, while cryptocurrency withdrawals may include network fees. All fees are clearly outlined in our Terms of Service.

No, we are committed to transparency. All fees are clearly displayed before you commit to any transaction. There are no hidden fees, maintenance fees, or surprise charges. You'll always see the exact amount you'll pay or receive before confirming any action.

Most deposit methods are free. Bank transfers and cryptocurrency deposits typically have no fees. Credit card deposits may have a small processing fee (usually 2-3%) which is clearly displayed before you confirm. We never charge hidden deposit fees.

No, we do not charge account maintenance fees, monthly fees, or inactivity fees. Your account is free to maintain. The only fees you'll encounter are transaction-related fees (trading, withdrawals) which are clearly disclosed upfront.